• To get a text message to answer a question you have, text us at 717-400-9840 to chat with a librarian. 
• To get text notifications, and for live renewals and account information use our Shoutbomb Text Messaging service.

Email companies are getting stricter with mass mailing services and that includes the library's hold and overdue notices. We're learning library notices are unexpectedly being filtered into spam and junk folders.

Here are some tips for you as we work toward better solutions:

1. Check your Spam or Junk mail folders for library notices. Mark library emails as "not junk" or add the library email addresses to your contact list.
2. Know your due dates.
3. Know how to view and manage your account online. Library staff are happy to help!
4. Try to set your email account to allow emails from the following addresses: (not guaranteed to work)
   • amelia@cumberlandcountylibraries.org
   • bosler@cumberlandcountylibraries.org
   • eastpennsboro@cumberlandcountylibraries.org
   • fredricksen@cumberlandcountylibraries.org
   • johngraham@cumberlandcountylibraries.org
   • newcumberland@cumberlandcountylibraries.org
   • shippensburg@cumberlandcountylibraries.org
   • mechanicsburg@cumberlandcountylibraries.org
   • ccls@cumberlandcountylibraries.org
   • cclsnoreply@cumberlandcountylibraries.org

First and second notices for items that are overdue are sent by either automated telephone call or by email. Customers who ask for mailed notices only get one overdue notice 2 weeks after the item was due. You choose which method you want to use. Bills for long overdue materials are sent by email or U.S. Mail.

Email and telephone overdue notices are sent one week after an item is overdue, and a second notice is sent two weeks after the item is overdue. Mailed overdue notices are sent two weeks after an item is due. A final notice that includes a bill for the item(s) is sent three weeks after the item is due.

After two months, if you still haven't made payment arrangements, your account may be referred to a collection agency if it has $25 or more in fines, fees or outstanding materials. A long overdue account fee is also charged to the cardholder.

Cumberland County Library System has implemented the automatic renewal of eligible items reaching their due dates.  Many of your items may qualify for automatic renewal.  For more information about automatic renewal visit our Automatic Renewal page. 

To manually renew your items, here are available options.

Option 1: Renew It Online

• Go to our Online Catalog
• Select the Login button. You will need your library barcode and PIN
• Click on My Account in the upper right corner of your window
• Put a check mark in the box for the titles you want to renew
• Click the Renew Marked or Renew All button
• Check for any error messages, and note the new due date
• Logout

If an item can't be renewed, there will be a message explaining why it couldn’t be renewed.

Option 2: Renew Using the Library2Go App

Option 3: Renew Using Shoutbomb Text Messaging

• Get text notification of items due, and renew eligible items via text. Registered phones can text MYBOOKS to 1-833-569-0507 for an overview of checked out items and holds; text RL to check for items you can renew or OL to view overdue items.

Option 4: Call the Library System's Automated Phone System

• Call the library system's automated Telephone Circulation System:
  • (717) 240-7889
  • (888) 697-0371 ext. 7889

Option 5: Call or Visit Your Library

• For personal service, call or visit your library during its operating hours for renewals.

If our telephone notification system does not reach you on the first day, a notice will be printed by the library and sent via U.S. mail. Also, the library sends some billing notices for long overdue items by U.S. mail. Email customers will be emailed their billing notices.

No, not as a result of signing up for this service. The library system does not sell or lease users' personal information to companies, universities or individuals.