Employment Opportunities

The Cumberland County Library System is a great place to work. The system and its local libraries employ over 160 people. About 20 of these positions are professional librarians and the rest are library assistants, clerks or custodial support. Most positions are part-time. Each library is an independent, non-profit institution and staff are employees of the local library. The library system's administrative office staff are employed by Cumberland County government.

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Public Services Specialist-Part Time

Job description

Cleve J. Fredricksen Library in Camp Hill is seeking a Public Services Specialist to create a positive experience for each library customer. The successful candidate will actively assist customers at our circulation desk by locating items, checking out and returning materials, providing instruction on print and non-print resources, providing support for use of library equipment, and aide customers in finding answers to their questions. This candidate must possess excellent customer service skills, knowledge of basic computer functions and software, and the ability to demonstrate tact and professionalism in communications. EOE.

*This position is required to work two-weekend rotations (Saturday and Sunday), one will be at the reference desk*

Classification: Part-Time/Non-exempt

Schedule: Tuesdays 9:00 am-1:00 pm, Wednesdays 1:00 pm – 6:00 pm, Fridays 1:00 pm-5:00 pm, every other weekend on a rotation from 12:30 pm – 5:00 pm (one weekend at the circulation desk and the other at the reference desk).

Pay: starts at $11.00 per hour- commensurate with experience

Essential Functions:

Creates positive experiences for library customers by effectively and efficiently performing job tasks
Demonstrates superior public service skills, and an understanding of public library operations. Supports “customer first” practices. Proactively seeks to assist customers with finding items. Circulates the library floor regularly while performing other work duties to actively assist customers. Demonstrates tact and professionalism in all communications. Provides accurate information and directional assistance
Proficiently performs reference tasks including but not limited to: opening and closing procedures, provides instruction of print and non-print resources; provides library tours; provides basic circulation functions, collects fees; evaluates donations of materials; maintains the overall appearance of the library, operates cash register and credit card machine accurately when receiving payments and making change
Assists customers by analyzing inquiries, answering questions, identifying informational sources, recommending materials, and instructing the use of resources
Demonstrates a professional, positive, cooperative, team-oriented working relationship with staff, administration and volunteers; in the absence of the department manager supervises the circulation pages and volunteers assisting with the tasks of circulation
Assists customers with library equipment including the use of e-readers and e-book technology
Serves as librarian-in-charge as needed; responsibilities may include but are not limited to directing customers in emergency situations
Demonstrates a professional, positive, cooperative, team-oriented working relationship with staff, administration, and volunteers; in the absence of the department manager supervises the volunteers assisting with the tasks in reference
Markets library programs and events through discussion and distribution of materials and registers customers for programs
Attends staff, county, and other professional meetings. Participates in and strengthens library and branch teams. Complies with continuing education requirements. Stays current with Cumberland County Library System and Cleve J. Fredricksen Library policies and procedures
Other projects and responsibilities may be added at the supervisor’s discretion

Required Knowledge, Skills, and Abilities:

Must possess excellent customer service skills; Requires the ability to handle customer complaints, difficult situations, and the challenges presented by customers
Knowledge of computer functions and software; Must be able to learn and become skilled with library equipment, technology, and software as required to effectively and efficiently perform essential functions
Ability to demonstrate tact and professionalism in all communications

Education:

High school diploma or G.E.D.
Previous customer service experience preferred

Employment Clearances: Must have or obtain FBI criminal history, Pennsylvania Child Abuse, and Pennsylvania State Police Criminal History clearance prior to the position start date that qualifies the individual for employment as outlined in the library system’s Employee Clearances policy.

Physical and Environmental Conditions:
Work regularly demands light physical effort in the handling of materials, boxes, carts, or equipment, as well as manual dexterity and visual acuity when working with a computer. Regularly lifts and carries books and materials weighing as much as 30 pounds; regularly pushes and pulls carts; regularly bends and reaches for books on top and bottom shelves; regularly uses repetitive movements and views small print when assisting patrons with searches on the computer. Work may require standing for extended periods of time.

How to Apply: employment applications can be found at the reference desks of Fredricksen and East Pennsboro Branch libraries. All resumes can be emailed to the Public Services Manager at sstewart@cumberlandcountylibraries.com or dropped off in person. Employment applications can also be found on our website: https://www.cumberlandcountylibraries.org/FRE_Employment

Human Resources Business Manager-Full Time

Cleve J. Fredricksen Library is looking for a Human Resource Business manager to provide all human resources functions for the employees of Fredricksen and East Pennsboro Branch libraries; Responsible for volunteers of Fredricksen and East Pennsboro Branch libraries; Performs other business and financial duties as needed. Works under the direct supervision of the library director.

Classification: Full-Time/Non-Exempt, flexible schedule!

Schedule: Monday-Friday, 37.5 hours per week, may include evenings/weekends as needed. This is an onsite, in-person position.

Pay: starts at $19.00 per hour- commensurate with experience

Essential Functions:

Performs human resources functions that may include but are not limited to advertising, recruiting, communicating with applicants; hiring new employees in conjunction with the director; orientating and processing employee paperwork; performing exit interviews
Administers health care plans, including enrollments, changes, and terminations
Provides human resources advice and consultation to employees and management, including coaching and counseling on performance management issues, conflict management, interpretation of employment policies, and resolution.
Oversees recording and maintenance of employee information, such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, disciplinary actions, and terminations/separations of employment.
Oversees the background clearance and renewal process for new hires, staff, and volunteers
Maintain knowledge of federal, state, and local laws and regulations relating to all aspects of the employee life cycle
Act as a liaison for the Friends of Fredricksen volunteer group. Assist the Friends with obtaining and scheduling volunteers and setting up events such as book sales.
Process required documents for payroll and insurance providers to ensure accurate record-keeping and proper deductions.
Responsible for bi-weekly payroll preparation, including reviewing and computing employee time cards, and ensuring the accuracy of payroll prior to submitting payroll.
In conjunction with Finance Assistant, contact creditors about bill payments, oversee library bank account, update QuickBooks, and coordinates with the bookkeeper
Develops and revise job descriptions and a variety of forms, policies, and procedures in conjunction with the library director
Recruits, interviews, selects, places, and orientates Fredricksen library volunteers; Assists with these functions as needed with East Pennsboro Branch volunteers
In conjunction with each department head, assesses and determine needs that can be achieved using volunteers
Maintains accurate volunteer records of hours of service and continuing education records for all employees
Coordinates employee training
Prepares and submits statistics and reports
Attends staff, county, and other professional meetings. Participates in and strengthens library and branch teams. Complies with continuing education requirements, and reads professional literature.
Other projects and responsibilities may be added at the supervisor’s discretion

Required Knowledge, Skills, and Abilities:

Ability to supervise volunteers
Ability to schedule, assign, train and evaluate the work of others
Ability to make independent decisions based on good business practices and library philosophy
Excellent written and verbal communication skills
Ability to operate computers with knowledge of relevant software and hardware
Excellent organizational skills

Education:

Bachelor’s degree with coursework in human resources, business administration, communications, or comparable experience
Minimum two years supervisory experience preferred
Experience in Human Resources or related fields preferred
Demonstrated commitment to volunteerism with actual volunteer experience preferred

Employment Clearances:

Must have or obtain FBI criminal history, Pennsylvania Child Abuse, and Pennsylvania State Police Criminal History clearance prior to the position start date that qualifies the individual for employment as outlined in the library system’s Employee Clearances policy.

Physical and Environmental Conditions:

Work regularly demands light physical effort in the handling of materials, boxes, carts, or equipment, as well as manual dexterity and visual acuity when working with a computer. Regularly lifts and carries books and materials weighing as much as 30 pounds; regularly pushes and pulls carts; regularly bends and reaches for books on top and bottom shelves; regularly uses repetitive movements and views small print when assisting patrons with searches on the computer. Work may require standing for extended periods of time.

The work environment involves everyday risks which require normal safety precautions typical of such places as offices, meeting rooms, and libraries, e.g., the safe use of work place practices with office equipment, avoidance of trips and falls, and observance of safety regulations.

How to Apply: employment applications can be found at the reference desks of Fredricksen and East Pennsboro Branch libraries. All resumes can be emailed to the Library Director at j rmiller@cumberlandcountylibraries.org or dropped off in person. Employment applications can also be found on our website: https://www.cumberlandcountylibraries.org/FRE_Employment

*position will remain open until filled*

New Cumberland Reference Assistant (Part Time)

Do you enjoy helping people? Do you gain satisfaction in connecting a person with the information they need? New Cumberland Public Library is seeking 1-2 customer-service focused, team players to join us as a part-time Reference Services Assistant. The Reference Services Assistant provides assistance to a diverse population of customers in using library resources. Support is given to users of public access computers, and candidates should be comfortable with widely used computer programs and applications, such as Office and web-based email. Assistance is also given to customers in person, via phone, and via email on the use of Library resources. These resources include, but are not limited to: printed materials, digital media, online databases, Internet searches, copying, and printing. Love books? Our reference desk serves as the primary staff for reader's advisory, helping Library users find the perfect read for them. The Reference Assistant will also assist in the day-to-day functions of the public services department – sorting incoming and outgoing delivery, checking in/out materials, shelving books, opening/closing duties, creating/updating patron records, etc., and acts as the Person-In-Charge of the building in absence of full-time staff.

Hours: Hiring for the following open shifts: three morning shifts, Mon/Tues/Thurs, 9:00am-1:00pm, and one afternoon shift, Wed, 1:00-5:00pm. The position includes a Saturday rotation of one Saturday per month from 9:30am-5:15pm. Ability to substitute when available is strongly preferred. Please indicate your interest in the available shifts on your application.

Starting Pay: $14.00/hour

For more information, please read the complete job description. To apply, please send a completed job application and optional cover letter and resume to Rebecca Rosato, Public Services Librarian, at rrosato@cumberlandcountylibraries.org or deliver to the Library to her attention: 1 Benjamin Plaza, New Cumberland PA 17070.

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Work With Us

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