Frequently Asked Questions
Will I get "junk" email or "spam" if I sign up for this service?
Notices and RemindersNo, not as a result of signing up for this service. The library system does not sell or lease users' personal information to companies, universities or individuals.
Why does the library ask me to pick a PIN number when I register for a card?
Account QuestionsYou must provide a personal identification number (PIN) when registering for a card. You will use your PIN to renew items, place holds, and use the library's Internet resources.
Why do I still receive some library notices in the U.S. mail?
Account Questions | Borrowing from the Library | Notices and RemindersIf our telephone notification system does not reach you on the first day, a notice will be printed by the library and sent via U.S. mail. Also, the library sends some billing notices for long overdue items by U.S. mail. Email customers will be emailed their billing notices.
Who can use the library?
Account Questions | Borrowing from the Library | Borrow | Databases | Services from the LibraryAnyone may use any of the member libraries in the Cumberland County Library System (CCLS.) Some benefits are limited to card holders.
Where is the Library Catalog?
Databases | Services from the LibraryYou can find our online catalog here. You can also use the "Search Catalog" form at the top right of every page on this site.
Where is my library located?
Services from the LibraryLibrary addresses, phone numbers, hours, directions, and Contact Us forms are on our Locations and Hours page.
Where can I return my library materials?
Borrow | ReturnYou may return items to any Cumberland County Library System member or any Access Pennsylvania public library.
Where can I return my library materials?
ReturnYou may return items to an Cumberland County Library System member or any Access Pennsylvania public library.
Where can I leave general comments?
Services from the LibraryTo leave a general comment, contact the Cumberland County Library System. We respond to emails within 48 hours. If you need immediate help, please call your local library. Your feedback is always welcome.
What should I do if my card is lost or stolen?
Account Questions | Lost or DamagedYou can complete our My Account Changes form to report a lost or stolen library card. Or, you can contact your home library.
