Account Questions

You must provide a personal identification number (PIN) when registering for a card. You will use your PIN to renew items, place holds, and use the library's Internet resources.

If our telephone notification system does not reach you on the first day, a notice will be printed by the library and sent via U.S. mail. Also, the library sends some billing notices for long overdue items by U.S. mail. Email customers will be emailed their billing notices.

Anyone may use any of the member libraries in the Cumberland County Library System (CCLS.) Some benefits are limited to card holders.

You can complete our My Account Changes form to report a lost or stolen library card. Or, you can contact your home library.

You can send your changes to your home library using our My Account Changes form.

Email companies are getting stricter with mass mailing services and that includes the library's hold and overdue notices. We're learning library notices are unexpectedly being filtered into spam and junk folders.

Here are some tips for you as we work toward better solutions:

1. Check your Spam or Junk mail folders for library notices. Mark library emails as "not junk" or add the library email addresses to your contact list.
2. Know your due dates.
3. Know how to view and manage your account online. Library staff are happy to help!
4. Try to set your email account to allow emails from the following addresses: (not guaranteed to work)
   • amelia@cumberlandcountylibraries.org
   • bosler@cumberlandcountylibraries.org
   • eastpennsboro@cumberlandcountylibraries.org
   • fredricksen@cumberlandcountylibraries.org
   • johngraham@cumberlandcountylibraries.org
   • newcumberland@cumberlandcountylibraries.org
   • shippensburg@cumberlandcountylibraries.org
   • mechanicsburg@cumberlandcountylibraries.org
   • ccls@cumberlandcountylibraries.org
   • cclsnoreply@cumberlandcountylibraries.org

If you forget your card and need to borrow items, you must provide identification (such as a driver's license).

Public printing at the library is $0.25 per page. Find out about related services here.

Your first library card is free. If you live outside Cumberland County and do not have a valid Access Pennsylvania card, you may purchase a non-resident card for $5 per month.

You'll need your library barcode number to enter into the PIN Request form. Then our system will send a message to the email address in your account. Follow the instructions in that message to reset your PIN. If you do not receive an email, please contact library staff for assistance.