Frequently Asked Questions

You can send your changes to your home library using our My Account Changes form.

You can download ebooks and eaudiobooks; access magazine, news, and journal articles; take courses online or get free tutoring. Cumberland County residents can stream movies, documentaries, and short films.

We have genealogy resources, financial and investment information, language learning software, early literacy tools, parenting videos, and so much more!

To find a comprehensive list of all of our resources visit our Collections and Services pages!

Library hours are included on our Locations and Hours page.  You can also check their home page for special hours or holiday closings.

Email companies are getting stricter with mass mailing services and that includes the library's hold and overdue notices. We're learning library notices are unexpectedly being filtered into spam and junk folders.

Here are some tips for you as we work toward better solutions:

1. Check your Spam or Junk mail folders for library notices. Mark library emails as "not junk" or add the library email addresses to your contact list.
2. Know your due dates.
3. Know how to view and manage your account online. Library staff are happy to help!
4. Try to set your email account to allow emails from the following addresses: (not guaranteed to work)
   • amelia@cumberlandcountylibraries.org
   • bosler@cumberlandcountylibraries.org
   • eastpennsboro@cumberlandcountylibraries.org
   • fredricksen@cumberlandcountylibraries.org
   • johngraham@cumberlandcountylibraries.org
   • newcumberland@cumberlandcountylibraries.org
   • shippensburg@cumberlandcountylibraries.org
   • mechanicsburg@cumberlandcountylibraries.org
   • ccls@cumberlandcountylibraries.org
   • cclsnoreply@cumberlandcountylibraries.org

If you forget your card and need to borrow items, you must provide identification (such as a driver's license).

If a title is not owned by our libraries, you can request to borrow the item from another library within Pennsylvania.  To do this, complete the Inter-Library Loan Requests form.  Select the form for the type of item you’d like to borrow.  We have separate forms for: 

• Book request
• Article/Microfilm request
• Audiobook request
• Movie request
• Music request
• Other request

Email and telephone overdue notices are sent one week after an item is overdue, and a second notice is sent two weeks after the item is overdue. Mailed overdue notices are sent two weeks after an item is due. A final notice that includes a bill for the item(s) is sent three weeks after the item is due.

After two months, if you still haven't made payment arrangements, your account may be referred to a collection agency if it has $25 or more in fines, fees or outstanding materials. A long overdue account fee is also charged to the cardholder.

Public printing at the library is $0.25 per page. Find out about related services here.

Your first library card is free. If you live outside Cumberland County and do not have a valid Access Pennsylvania card, you may purchase a non-resident card for $5 per month.

Most items are available for 14 days with 3 renewals. DVDs, Playaways, and Video Games are available for 7 days with 3 renewals. Hotspots have 14- and 30-day loans. Due date receipts and account tools can help you track your due dates.

For more information, visit our Borrow Items page.