Email and telephone overdue notices are sent one week after an item is overdue, and a second notice is sent two weeks after the item is overdue. Mailed overdue notices are sent two weeks after an item is due. A final notice that includes a bill for the item(s) is sent three weeks after the item is due.
After two months, if you still haven't made payment arrangements, your account may be referred to a collection agency if it has $25 or more in fines, fees or outstanding materials. A $10 long overdue account fee is also charged to the cardholder.