Trouble Shooting for Catalog & Website Problems

NOTE: On January 30, the library system learned that an Internet Service Provider that is commonly used in Cumberland County may inadvertently be blocking the library system's website and catalog from its users.  We have not confirmed this officially, but we are actively investigating this possibility.  Please check back here for updates.


1.  Make sure the website is actually down. 



2. If the website is up for everyone but you, there are a few things you can try:


Browser Related Problems


Check your firewall and security/parental control settings

Make sure to add:

to your list of approved websites.


Fix DNS Problems


Internet Explorer Compatibility Issues

  • If you cannot manually access a problem website, try to reset the compatibility view of Internet Explorer to an earlier version of the browser. For  Windows users, follow these steps:
  1. Press F12.
  2. Note the Developer Tools pane opens at the bottom of the Internet Explorer window.
  3. On the menu bar of the Developer Tools pane, click Browser mode: IEx.
  4. Note In this button name, "IEx" represents the actual version number of the current browser view setting.
  5. In the Browser mode list, click the previous version of Internet Explorer.
  6. Press F12 to close the Developer Tools pane.


Add the website to the safe address list on Internet Explorer

  • If the selection of a different browser view does not resolve the problem, try to add the shortcut of the problem website to the safe address list. To do this, follow these steps:
  • On the Tools menu, click Compatibility View settings.
  • In the Compatibility View Settings window, enter the shortcut of the problem website in the Add this website box, and then click Add.
  • Click Close.


Firefox Proxy Errors

  • At the top of the Firefox window, click on the Firefox button (or Tools) and then select Options
  • Select the Advanced panel.
  • Select the Network tab.
  • In the Connection section, click Settings....
  • Change your proxy settings:
  • If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
  • If you connect to the Internet through a proxy, compare Firefox's settings to another browser's (such as Internet Explorer — see Microsoft's guide to proxy settings).
  • Close the Connection Settings window.
  • Click OK to close the Options window



  • If clearing your cookies and cache did not enable you to load the websites that did not work, you should check your computer for malware. Certain types of malware are known to target Firefox and can prevent it from loading various websites.  If you have an antivirus or Internet security program, update its detections database and do a full scan of your system.  Instructions on how to do this vary by software. 





Page Updated: 

January 30, 2014

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