Reference Services Librarian

Position Summary

Cleve J. Fredricksen Library is looking for a part-time Reference Services Librarian who will be responsible for creating a positive experience for each library customer. The Reference Services Librarian will use a dynamic approach to a variety of customer interactions duties including: actively assisting customers with locating materials, assisting and instructing customers in the use of library catalog, databases and other technologies; works under the direct supervision of the public services manager.

Essential Functions

  • Creates positive experiences for library customers by effectively and efficiently performing job tasks
  • Demonstrates superior public service skills, and an understanding of public library operations.  Supports “customer first” practices.  Proactively seeks to assist customers with finding items.  Circulates the library floor regularly while performing other work duties to actively assist customers.  Demonstrates tact and professionalism in all communications.  Provides accurate information and directional assistance
  • Proficiently performs reference tasks including but not limited to: opening and closing procedures, provides instruction of print and non-print resources; provides library tours; provides basic circulation functions, collects fees; evaluates donations of materials; maintains the overall appearance of the library, operates cash register and credit card machine accurately when receiving payments and making change
  • Assists customers by analyzing inquiries, answering questions, identifying informational sources, recommending materials and instructing use of resources
  • Assists customers with library equipment including the use of e-readers and e-book technology
  • Requests, prepares and processes materials for interlibrary loan requests; Acts as liaison to district interlibrary loan department
  • Serves as librarian-in-charge as needed; responsibilities may include but are not limited to directing customers in emergency situations
  • Demonstrates a professional, positive, cooperative, team-oriented working relationship with staff, administration and volunteers; in the absence of the department manager supervises the volunteers assisting with the tasks in reference
  • Markets library programs and events through discussion and distribution of materials and registers customers for programs
  • Attends staff, county and other professional meetings.  Participates in and strengthens library and branch teams.  Complies with continuing education requirements.  Stays current with Cumberland County Library System and Cleve J. Fredricksen Library policies and procedures
  • Other projects and responsibilities may be added at the supervisor’s discretion

Required Knowledge, Skills, and Abilities

  • Must possess excellent customer service skills;  Requires the ability to handle customer complaints, difficult situations, and the challenges presented by customers
  • Knowledge of computer functions and software; Must be able to learn and become skilled with library equipment, technology and software as required to effectively and efficiently perform essential functions
  • Knowledge of standard reference sources in various formats
  • Knowledge of principles and practices of reference and reader’s advisory services
  • Ability to demonstrate tact and professionalism in all communications


  • M.L.S. equivalent or a BA including 12 hours of library science
  • Experience in a public library setting preferred

Employment Clearances

Must have FBI criminal history, Pennsylvania Child Abuse, and Pennsylvania State Police Criminal History clearance that qualify the individual for employment as outlined in the library system’s Employee Clearances policy.

How to Apply

Application information is available at the Fredricksen reference desk. Applications can be emailed to