Employment Opportunities at Fredricksen Library and East Pennsboro Branch

An Employment Application is available HERE (PDF) or at the library.

Completed applications and resumes can be submitted by:

Emailing to: Human Resources Coordinator
For positions at Fredricksen Library, submit hard copy to the reference desk. For positions at East Pennsboro Branch, submit hard copy to the circulation desk at East Pennsboro Branch Library.
Mailing to: Human Resources Coordinator, Cleve J. Fredricksen Library, 100 N. 19th St., Camp Hill, PA 17011

Position Summary

Cleve J. Fredricksen Library in Camp Hill is seeking an individual dedicated to create a positive experience for each library customer. Reference Services Assistant will actively assist customers with locating materials provide instruction of print and non-print resources, assist customers with library equipment and assist customers in finding answers to their questions.
The candidate will possess excellent customer service skills, knowledge of basic computer functions and software and the ability to demonstrate tact and professionalism in communications.

$9.68 per hour EOE.

Essential Functions:

Creates positive experiences for library customers by effectively and efficiently performing job tasks
Demonstrates superior public service skills, and an understanding of public library operations. Supports “customer first” practices.
Proactively seeks to assist customers with finding items. Circulates the library floor regularly while performing other work duties to actively assist customers.
Proficiently performs reference tasks including but not limited to: opening and closing procedures, provides basic instruction of print and non-print resources; provides basic circulation functions, collects fees; evaluates donations of materials; assists customers with library equipment.
Other projects and responsibilities may be added at the supervisor’s discretion

Required Knowledge, Skills, and Abilities:

Must possess excellent customer service skills; Requires the ability to handle customer complaints, difficult situations, and the challenges presented by customers
Knowledge of computer functions and software; Must be able to learn and become skilled with library equipment, technology and software as required to effectively and efficiently perform essential functions
Ability to demonstrate tact and professionalism in all communication

Education:

Bachelor’s degree with some library science preferred
Experience in a public library setting preferred

Hours:

Thursdays and Fridays - 8.30am to 1.00pm and one weekend a month 12.30pm to 5.00pm.

Ability to substitute preferred

Employment Clearances:

Must have FBI criminal history, Pennsylvania Child Abuse and Pennsylvania State Police Criminal History clearance that qualify the individual for employment as outlined in the library system’s Employee Clearances policy.

How to Apply

Reference Services Assistant Job Description (PDF, 2 pages)

Application information is available at the Fredricksen reference desk or at the top of our Employment web page .

Closing date: 09/19/2021

Location

Fredricksen

Cleve J. Fredricksen Library is seeking a friendly customer service individual to assist in the children’s library. Performs a variety of informational services to meet the needs of the customers in the library EOE.

Pay Rate: $9.14 per hour

Essential Functions:

Provides friendly professional customer service to the public and staff which may include registering customers for programs or placing materials on hold for the customer
Assists customers and staff by analyzing inquiries, answering questions, identifying informational sources, recommending materials and instructing use of resources but refers to librarian if unable to locate information
Develops and implements ideas for displays, exhibits, bulletin boards and book lists; assists in preparing signage
Reads professional literature and maintains current knowledge of children’s reference materials and search tools
Attends staff, county and other professional meetings representing the library. Participates in and strengthens library and branch teams. Complies with continuing education requirements
Other projects and responsibilities may be added at the supervisor’s discretion

Requirements:

High School diploma or G.E.D.
Excellent verbal and written communication skills
Ability to be self-motivated, proactive, work independently and make decisions based on good business practices and library philosophy
Knowledge of basic computer functions and software
Knowledge of children’s materials
Excellent organizational skills

Employment Clearances: Must have FBI criminal history, Pennsylvania Child Abuse and Pennsylvania State Police Criminal History clearance that qualify the individual for employment as outlined in the library system’s Employee Clearances policy.

Position:

Position 1 : Mondays - Thursdays - 9:00 am to 1: 00 pm

Position 2: Mondays - Fridays -m1:00 pm to 5: 00 pm

Ability to substitute preferred

How to Apply :

Application information is available at the Fredricksen reference desk, East Pennsboro circulation desk or at the top of our Employment web page. Library employees are required to meet criteria of three required background checks.

Children's Aide Job Description (PDF, 2 pages)

Closing date: 9/19/2021

Location

Fredricksen

100 N. 19th Street

Camp Hill, PA 17011

Directions

(717) 761-3900


MON:  9:00 am -  9:00 pm

TUE:  9:00 am -  9:00 pm

WED:  9:00 am -  6:00 pm

THU:  9:00 am -  9:00 pm

FRI:  9:00 am -  9:00 pm

SAT:  1:00 pm -  5:00 pm

SUN:  1:00 pm -  5:00 pm