Employment Opportunities at Fredricksen Library and East Pennsboro Branch

An Employment Application is available HERE (PDF) or at the library.

Completed applications and resumes can be submitted by:

Emailing to: Human Resources Coordinator
For positions at Fredricksen Library, submit hard copy to the reference desk. For positions at East Pennsboro Branch, submit hard copy to the circulation desk at East Pennsboro Branch Library.
Mailing to: Human Resources Coordinator, Cleve J. Fredricksen Library, 100 N. 19th St., Camp Hill, PA 17011

Cleve J. Fredricksen Library in Camp Hill is seeking an individual dedicated to creating a positive experience for each library customer. Public Services Specialist will actively assist customers with locating materials and with using catalog, assist customers with self-directed tasks and technology and handle circulation such as checking materials in and out and processing new library card registrations. EOE.

Pay Rate: $9.14 per hour

Essential Functions:

Creates positive experiences for library customers by effectively and efficiently performing job tasks
Demonstrates superior public service skills, and an understanding of public library operations. Supports “customer first” practices.
Proactively seeks to assist customers with finding items. Circulates the library floor regularly while performing other work duties to actively assist customers.
Demonstrates tact and professionalism in all communications. Provides accurate information and directional assistance
Proficiently performs circulation tasks including but not limited to: opening and closing procedures, checking in daily newspapers, checking in and out materials,renewing materials, registering customers for library cards, placing materials on hold, collecting fees; shelving materials, maintaining the overall appearance of the shelves, pulling expired hold report, retrieving book drop, processing materials from daily lists, assisting with delivery of materials, operates cash register and credit card machine accurately when receiving payments and making change
Demonstrates a professional, positive, cooperative, team-oriented working relationship with staff, administration and volunteers; in the absence of the department manager supervises the circulation pages and volunteers assisting with the tasks of circulation
Markets library programs and events through discussion and distribution of materials
Demonstrates the utmost professionalism and courtesy to all customers in any communication whether face-to-face, phone, email or web-based communication
Provides assistance with the use of computer catalog, self-directed tasks and technology, as needed

Requirements : High school diploma or GED and previous customer service experience preferred

Employment Clearances: Must have FBI criminal history, Pennsylvania Child Abuse and Pennsylvania State Police Criminal History clearance that qualify the individual for employment as outlined in the library system’s Employee Clearances policy.

Position :

Mondays - 8.30am to 1pm, Tuesdays - 1pm to 5pm and every fourth weekend rotation 12.00pm to 5.00pm

Ability to substitute preferred.

How to Apply

Public Services Specialist - Part Time - Full description (PDF)

Application information is available at the Fredricksen reference desk or at the top of our Employment web page.

Closing Date: 9/22/2020

Location

Fredricksen

Position Summary

Cleve J. Fredricksen Library in Camp Hill is seeking an individual dedicated to create a positive experience for each library customer. Reference Services Assistant will actively assist customers with locating materials provide instruction of print and non-print resources, assist customers with library equipment and assist customers in finding answers to their questions.
The candidate will possess excellent customer service skills, knowledge of basic computer functions and software and the ability to demonstrate tact and professionalism in communications.

$9.68 per hour EOE.

Essential Functions:

Creates positive experiences for library customers by effectively and efficiently performing job tasks
Demonstrates superior public service skills, and an understanding of public library operations. Supports “customer first” practices.
Proactively seeks to assist customers with finding items. Circulates the library floor regularly while performing other work duties to actively assist customers.
Proficiently performs reference tasks including but not limited to: opening and closing procedures, provides basic instruction of print and non-print resources; provides basic circulation functions, collects fees; evaluates donations of materials; assists customers with library equipment.
Other projects and responsibilities may be added at the supervisor’s discretion

Required Knowledge, Skills, and Abilities:

Must possess excellent customer service skills; Requires the ability to handle customer complaints, difficult situations, and the challenges presented by customers
Knowledge of computer functions and software; Must be able to learn and become skilled with library equipment, technology and software as required to effectively and efficiently perform essential functions
Ability to demonstrate tact and professionalism in all communication

Education:

Bachelor’s degree with some library science preferred
Experience in a public library setting preferred

Hours:

Wednesdays and Thursdays - 8.30am to 1.00pm and one weekend a month 1.00pm to 5.00pm.

Ability to substitute preferred

Employment Clearances:

Must have FBI criminal history, Pennsylvania Child Abuse and Pennsylvania State Police Criminal History clearance that qualify the individual for employment as outlined in the library system’s Employee Clearances policy.

How to Apply

Reference Services Assistant Job Description (PDF, 2 pages)

Application information is available at the Fredricksen reference desk or at the top of our Employment web page .

Closing date: 09/22/2020

Location

Fredricksen

100 N. 19th Street

Camp Hill, PA 17011

Directions

(717) 761-3900


MON:  9:00 am -  9:00 pm

TUE:  9:00 am -  9:00 pm

WED:  9:00 am -  6:00 pm

THU:  9:00 am -  9:00 pm

FRI:  9:00 am -  9:00 pm

SAT:  1:00 pm -  5:00 pm

SUN:  1:00 pm -  5:00 pm