Building Consensus: Library Services in Cumberland County
In conjunction with the Cumberland County Commissioners, the Cumberland County Library System Board engaged Monica Gould, MBA, CMC of Strategic Consulting Partners to develop and facilitate a consensus-building process regarding library services in Cumberland County.
The process concluded in October 2015 with the signing of a Strategic Partnership Agreement between the Library System and the Cumberland County Commissioners. Learn more at: http://CumberlandCountyLibraries.org/Building_Consensus
Customer Service Promise
Customer Service Policy (adopted April 18, 2005)
The Cumberland County Library System’s primary focus is meeting the cultural, educational, and informational needs of library customers and community residents... [Read our Customer Service Policy]
Confidentiality of Records (adopted May 23, 2005)
It is the policy of the Cumberland County Library System to comply with all judicial processes while preserving customer confidentiality to the extent allowed by law. This policy explains customer privacy and confidentiality rights, the steps the Library System takes to respect and protect customer’s privacy when using library resources, and how the Library System deals with personally identifiable information that it may collect from its users...[Read our Confidentiality of Library Records Policy]