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Report Damaged or Lost Items

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1. What happens if I lose something?

You will be billed for the item's replacement cost, plus a $5 processing fee.

2. What happens if I damage an item?

Charges for damaged library materials are determined on a case-by-case basis.

Contact your library as soon as possible to report the problem.

Fees range from $1 to the item's full replacement cost.

3. What should I do if I've lost something?

Contact your library as soon as possible to report the missing item.

(If your item was overdue, this will stop any additional late fees from being charged to your card.)

If the library is closed now, you can use the Report Lost Item form.

4. What if an item is still checked out on my card, but I think I returned it?

If you think you've returned something that's still checked out on your card, you can tell the library about the problem by using the Report Item Returned form.

After you have reported the item as returned, if the library doesn't find it on the shelf, or find out that it is checked out to someone else, you will be given a 2 month grace period to try and find it.

During that time, both you and library staff will look for the missing item.

If it's not found after 2 months, you will be billed for the item’s replacement cost, plus any late fees before it was reported missing.

If the item is found, late fees will be charged up to the time the item was returned.

5. What should I do if I've damaged something?

Contact your library as soon as possible to report the damaged item.

(If your item was overdue, this will stop any additional late fees from being charged to your card.)

If your library is closed now, you can use the Report Damaged Items form.

Your library will probably need to look at the item to determine what charges, if any, you will need to pay.

Fees range from $1 to the item's full replacement cost.