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Ask a Librarian

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1. How do I Ask a Librarian?

Borrow Items

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1. Is there any fee to borrow things from the library?
2. How long can I keep library books and materials?
3. Are longer loan periods possible?
4. If I forget my library card, can I still borrow materials?

Change Your Contact Information

Check My Account

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1. How do I check my account online?
2. How do I check my account over the telephone?

Computer and Internet Services

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1. Does the library have computers that I can use?
2. Does the library have wireless Internet service?
3. Can I print things out from library computers?
4. Do library computers have Microsoft Word processing software?
5. Do library computers have Microsoft Excel spreadsheet software?
6. Do library computers have Microsoft PowerPoint software?
7. Will someone at the library teach me how to use the Internet?

Computer and Internet Services Filtering

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1. Does the library filter the Internet?
2. Do Internet filters work?

Computer and Internet Services for Children

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1. What are the library's recommendations about children using the library's Internet service?
2. What can parents do to supervise their children's Internet use at the library?

Create a PIN

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1. What is PIN?
2. How do I get a PIN?

Exhibit at the Library

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1. Can the library display a poster or distribute flyers for my event?
2. Does the library have exhibit space for art or special collections?

Find Out My PIN

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1. If I forget my PIN, how do I find out what it is?

Get Due Date Reminders

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1. What are due date reminders?
2. How can I get due date reminders?
3. Can I get due date reminders if I don't have email?

Get eBook & eAudio Help

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1. Where can I find eBooks and eAudiobooks?
2. Why aren't there many titles in the collection?
3. Everything I want to read/listen to is checked out. What can I do?
4. Can I return a title early?
5. Why can't I check out more titles?
6. For eAudiobooks, should I use WMA or mp3 format?
7. I want a book now, but I don't have a library card. Can I get a card online?
8. Can I submit a purchase suggestion for the collection?
9. Why is a title I put on my Wish List no longer available?
10. Who pays for this service?

Get Email Notices

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1. How do I sign up for email notices?
2. What if my email address changes?
3. How can I cancel email notice service?
4. What do email notices look like?
5. When will I receive my email notices?
6. Why do I still receive some library notices in the U.S. mail?
7. Will I get "junk" email or "spam" if I sign up for this service?
8. What if my email account filters out bulk or junk mail?
9. Can I use more than one email address?
10. Should my minor child (age 16 or under) use my email address or his/her own?
11. What if the library notice bounces back, or my email address changes, and I didn't notify the library?
12. I got an email notice, but when I replied to it, I never received an answer? What happened?
13. My family shares an email address. Will others know what we are reading?
14. If I don't get the email notice (due date reminder or overdue), am I still responsible for fines?

Get Forms

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1. Do you have Bingo licenses?
2. Do you have dog license applications?
3. Do you have fishing or boating licenses?
4. Do you have hunting or sportsmen's licenses?
5. Do you have small games of chance licenses?
6. Do you have tax forms?
7. Do you have voter registration forms?

Get Homework Help for Children

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1. I have to do a report on a famous person...
2. I have a science project due next week...
3. My teacher wants me to do a presentation on a state...
4. I'm supposed to write a story about how people lived in Ancient Egypt...
5. I'm supposed to write about my opinion on a current issue...
6. I have to write a paper on Pearl Harbor/ Soccer/ the Supreme Court..
7. I'm not sure. I need to do a project on something..

Get Homework Help for Teens

Get Overdue Notices

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1. What should I do if I have an overdue item?
2. What happens if I ignore overdue notices or bills from the library?
3. How are overdue notices sent?
4. How often are overdue notices sent?
5. What happens if I never receive an overdue notice?

Get Research Database Help

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1. I can't connect to a database
2. When can I use the databases?
3. How do I log on to these databases?
4. How can I use databases outside the library?
5. It says my fines or fees have reached $5.00. What do I do?
6. It says my library card is not on file. What do I do?
7. How does the online system know that I'm allowed to use the databases?
8. When I was in the library using a database, I didn't have to type in my library card number. How come?
9. I can't use the databases. The screen says "welcome to [[null]]" and doesn't list any databases, just a "finished" button and on the left it says "invalid authorization."
10. I clicked the link for a database but it says I am not authorized to use this database. I have before; why can't I now?
11. I can't use the databases or no databases are listed.
12. I used one of the databases and created a bookmark on my PC. When I try to use it, I get an error message saying that I don't have access to this database. Why?
13. Why do I have to sign-on every time I select a database?

Get Temporary Library Card

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1. What's a temporary library card membership?
2. What's the difference between a temporary card and a permanent card?

Join Now!

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1. Who can get a library card?
2. How do I get a library card?
3. Why does the library ask me to pick a PIN when I register for a card?
4. Can toddlers, children or teenagers get library cards?
5. Are there any limits on what children or teens may use in the library?
6. Can parents find out what is checked out on their child's card?
7. Are parents financially responsible for what is checked out on their child's card?
8. Do you issue cards to military members and families?

Make Purchase Suggestion

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1. Can I suggest a book or other item for the library's collection?

NextReads Newsletters

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1. What is NextReads?
2. How can I get these newsletters?
3. Who selects the titles?
4. Can I get the books on these lists?
5. Does NextReads confirm my subscription?
6. Can I unsubscribe from NextReads?

Pay Fines

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1. How much are overdue fines?
2. How do I pay my fines?
3. Can I pay my fines online?
4. Is paying online secure?
5. Who do I contact regarding confidentiality or security of my information?
6. Can you explain the "My History" tab when paying online?
7. Do I have to pay all my fines?
8. What happens if I don't pay my fines?

Renew Items

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1. What's a renewal?
2. How do renewals work?
3. How do I renew things?
4. How many times can I renew things?
5. How do you renew things in the online catalog?

Replace Lost or Stolen Card

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1. I've lost my card. What should I do?
2. I think my card's been stolen. What should I do?
3. Can I register for a temporary card online until my lost or stolen card is replaced or found?
4. Is there a fee for a replacement card?

Report Damaged or Lost Items

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1. What happens if I lose something?
2. What happens if I damage an item?
3. What should I do if I've lost something?
4. What if an item is still checked out on my card, but I think I returned it?
5. What should I do if I've damaged something?

Request Items

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1. How do I borrow an item that is checked out to someone else?
2. Can materials from another Cumberland County library be sent to my local library?
3. Is there a limit on how many items I can request online at one time?
4. What happens if I'm unable to pick-up materials set aside for me? (Unclaimed Holds)
5. What should I do if I don't want a book that is being held for me?
6. I'm going out of town. Can I tell the library not to hold items for me temporarily?
7. Can I suggest a book or other item for the library's collection?
8. What if the library doesn't own a book that I need?

Research Tips and Tricks

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1. Can't find what you need?
2. How do I Ask a Librarian?
3. How do I use interlibrary loan?
4. How do I get a print out or copy from a research database?
5. How do I write a report?
6. What steps do I take to write a research paper?
7. How do I cite my sources?
8. Do you have any research tips for me?

Return Items

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1. Where can I return things?
2. Do libraries have after hours return bins?
3. Will I be charged overdue fines for items returned in the bins?

Social Media

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1. What is a Blog?
2. What is Facebook?
3. What is Flickr?
4. What is an RSS Feed?
5. How do I start using RSS Feeds?
6. What is Diigo?

STAR Homebound Services

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1. What happens if I'm disabled and can't visit the library?
2. Is everyone eligible for STAR services?
3. Where can I get more information about STAR homebound services?

Use Audio Visual Equipment

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1. Do any libraries have microfilm or microfiche reader/printers?
2. Do any libraries lend computer projectors, screens, laptops, etc.

Social Media

Cumberland County Library System
1601 Ritner Highway, Suite 100, Carlisle, PA 17013-9380 | Ph: (888) 697-0371, ext. 6175
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