The system's headquarters office is an independent agency of county government, designated to provide library service. The office coordinates and supports the county's 7 independent public libraries. The administrative office provides computer technology services, library collection support, staff training, library services for homebound older adults, interlibrary delivery, and management support. The Cumberland County Commissioners appoint a 7-member library system board to govern the system.
Customer Service Promise
Customer Service Policy (adopted April 18, 2005)
The Cumberland County Library System’s primary focus is meeting the cultural, educational, and informational needs of library customers and community residents... [Read our Customer Service Policy]
Confidentiality of Records (adopted May 23, 2005)
It is the policy of the Cumberland County Library System to comply with all judicial processes while preserving customer confidentiality to the extent allowed by law. This policy explains customer privacy and confidentiality rights, the steps the Library System takes to respect and protect customer’s privacy when using library resources, and how the Library System deals with personally identifiable information that it may collect from its users...[Read our Confidentiality of Library Records Policy]