Building Consensus: Library Services in Cumberland County
In conjunction with the Cumberland County Commissioners, the Cumberland County Library System Board has engaged Monica Gould, MBA, CMC of Strategic Consulting Partners to develop and facilitate a consensus-building process regarding library services in Cumberland County.
The purpose of this process is for the County Commissioners and the Library System Board to reach consensus on the Library System’s vision, roles and services, as well as a business model that includes long-term, sustainable funding strategies for the next three to five years.
Her work began upon contract signing on Monday, November 17, 2014 and is expected to conclude by fall 2015.
- Consensus Building Process News Release - January 14, 2015 (PDF, 1 page)
- Background Information – November 18, 2014 (PDF, 5 pages)
Customer Service Promise
Customer Service Policy (adopted April 18, 2005)
The Cumberland County Library System’s primary focus is meeting the cultural, educational, and informational needs of library customers and community residents... [Read our Customer Service Policy]
Confidentiality of Records (adopted May 23, 2005)
It is the policy of the Cumberland County Library System to comply with all judicial processes while preserving customer confidentiality to the extent allowed by law. This policy explains customer privacy and confidentiality rights, the steps the Library System takes to respect and protect customer’s privacy when using library resources, and how the Library System deals with personally identifiable information that it may collect from its users...[Read our Confidentiality of Library Records Policy]